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Discontinue Service

Discontinuance of service

Payment for water service shall become due and payable on the first day of the month succeeding the month in which the service was rendered, the meter read and the customer billed.  Water bills shall be payable at the office of the city clerk.  Any such account which remains unpaid for ten days after the due date shall constitute a delinquent account.  A ten percent penalty shall be added to any such delinquent account if not paid by 5 p.m. on the tenth day of the month.  If the tenth of the month falls on a weekend or holiday, payment shall be made by 5 p.m. on the next business day.  The city clerk shall notify the property owner, customer or consumer receiving such service by issuing a delinquency, penalty and termination notice that charges are due and unpaid.  The delinquency and termination notice shall provide the customer of record with the following information:

a)       Amount due plus penalties

b)       Customer’s right to a hearing before the department

c)       Notice that service will be terminated and water service discontinued in 15 days if the bill remains unpaid.

On the date designated in such notice or subsequent thereto, the department shall be authorized to discontinue and disconnect water for any customer who continues to be delinquent in the payment of the water bill and penalties.  Whenever any service has been discontinued or disconnected because of failure to pay delinquent charges, the same shall not be resumed until all accounts have been paid in full together with a reconnection charge of 25 dollars been paid in the office of the city clerk.  There is an additional charge of 25 dollars if water is reconnected after 4:30 p.m. weekdays or on weekends and holidays.  (Ordinance 745)

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